• 
• 
• 

At Octave, we know that our customers want to take ownership of their new home from the minute they decide to buy. So we take every possible step to involve you in the building process, enabling you to start putting your mark on your home from the outset.

Before purchase

• Our trained, knowledgeable staff are available to answer any questions you may have - whether about the building process, how to buy with Octave or the local area.

During construction

• We will provide you with full details of your chosen home to help you make decisions about furniture and fittings.
• Depending on the stage of build, we will explain your options for features such as kitchen designs, tiling and flooring finishes and help you select the right option for you.
• If you visit the site, we provide any protective clothing necessary and give clear health and safety advice.
• We will keep you updated on progress at regular intervals - and you can contact our Customer Helpline on 01732 780841 at any time for further details.

At handover

• We will provide you with full information on any guarantees and cover you are entitled to and relevant contact details.
• We will demonstrate how to use your new appliances and provide you with all relevant instruction manuals.

Aftersales

• We will provide you with an Octave Homes aftersales contact number that you can contact for routine service matters, or in an emergency.